Below are some of the features of the Sales Jinni service.
To see some photos of the facilities, please click here or click the image below.
Staff
College-educated agents are available 24x7* to guide your web site visitors and answer their questions.
Agents will be extensively-trained in your products/services and company.
* Only premium plans offer 24x7 coverage. Other plans may offer lower coverage.
Infrastructure
Bandwidth
Currently
Leased Line PLDT iGate – E1 (2mbps)
Globe Telecoms – T1 (1mbps t 2 mbps)Wi-Fi (5.8 Ghz)
Eastern Telecoms – 512 Kbps t 1 mbps Wi-Fi (5.8Ghz)
PLDT DSL – 788 kbps
Load Balanced
Seamless transfer should ne connection drop
Diversified connections
PLDT wired in
Globe and Eastern beamed in (wireless)
Scalable (can be increased further)
Redundant Power Source
Backup Power
Company owned Perkins 132 kva generator
Company owned transformer and main cable
Auto switch over (45 seconds)
Generator provides power for the whole operations at
62% of its capacity (ready for expansion)
Server and workstation UPS's
Chemical based fire suppression in operations. Regular
sprinklers in non-computer areas.
CCTV in all operations areas,entrances and exits
24-hour service for operations group
Chat Software
Some of the more important features of the chat software:
Proactive agents - Agents can initiate a chat session with a visitor using pop-up windows if necessary. This is important because it allows agents to proactively help visitors (e.g. those who are abandoning their shopping carts).
Automatic request handling - if an agent is not available to handle a request when a visitor clicks on the "Live Help" button on a web page, then the system prompts the visitor to submit questions using an email form.
Push URL - agents are able to push to visitors the URLs of pages where they can find more information.
Emailed Transcripts - Customers can get a transcript of the entire chat session emailed to them.
Seachable history - agents have access to a database of old chat transcripts.
Canned responses - agents have access to canned responses for the most frequently asked questions.
Agent rating - visitors will be able to rate the agent and give feedback about the him or her after the chat session (available in Version 2006).
Voice - Sales Jinni agents will be able to talk to visitors using streaming audio (available in Version 2006).
Administration
Agent to agent chat - agents are able to chat with other agents during a session with a visitor. Thus, a new agent is able to draw on the knowledge of more experienced workers when necessary.
Transfer chats - agents are able to transfer chat sessions. For example, they are able to transfer sessions to supervisors when the visitor needs additional help.
Reporting
Build and View Knowledgebase - The full text of all transcripts are stored in a relational database which can be queried.
View agent performance - You will be able to view all the feedback and ratings that visitors have given to the agents (available in Version 2006)
View visitor information - You will be able to view the information of all visitors who have participated in a session.
